This commitment extends to ensuring that customer, statutory and regulatory requirements as well as the requirements of ISO 9001:2008 are met at all times. It is further committed to setting, measuring and monitoring business / quality objectives in order to continually improve its performance.
We listen to our customers, working to develop and deliver an individual service based on their needs and seek to exceed their expectations of us, along with those of our other stakeholders.
We have established our vision and strategy for the company and clearly communicated it to our employees. Our leadership style, through all levels of management, will be in accordance with our values.
Personnel are encouraged to act in accordance with our values. We involve them in our development, value their knowledge and experience, recognise their contribution and work towards providing an environment in which they can attain their full potential.
We develop strategic alliances with our suppliers and communicate with them to deliver mutually beneficial improvements in performance.
We take a process approach to the way we work and view our business as a system of interconnected processes that combine to deliver our business objectives.
We continually improve our business by establishing an environment that encourages increased efficiency and effectiveness in our products, services and business processes.
The various processes and activities undertaken by the Company are written in the procedures and these are readily available to all employees. The Quality Manager by means of non-conformance control, auditing and management review keeps the procedures themselves under review processes. These processes maintain the suitability of the existing system and provide a means of implementing improvements on a continual basis.
This policy is itself kept under continual review.
